FAQs
- Is your website secure?
- What are the payment options available?
- How do I change my delivery address?
- Where can I look up my order status?
- Can you cancel my order?
- Where is my order confirmation?
- Do you offer Military discounts?
Yes, our site is secure. On any page where we ask you to enter your address, phone number or credit card information, we use secure socket layer (SSL) to encrypt the communication. All payments are processed by Stripe. Please note that we do NOT store credit/debit card numbers, nor do we share customer details with any 3rd parties.
We accept Visa, MasterCard, American Express, JCB, Discover, and Diners Club. Please note that we do NOT store credit/debit card numbers, nor do we share customer details with any 3rd parties. All prices are in USD $ / US Dollar.
Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address.
Simply go to this page: Track My Order and enter your order number and email address.
We are unable to cancel orders once they have been sent to our warehouse for fulfillment. Please contact customer service by email at support@lotth.com to see if your order is eligible for cancellation.
Once you have placed an order, you should receive an email confirmation to the email address you provided. If for some reason, you did not receive this email, please check your spam folder before contacting our customer service team.
Yes, active, retired and reservist US Army, Navy, Air Force, Marines, and Coast Guard personnel are eligible to receive a 10% Lotth Military discount.